From 1 July 2019, if you need to contact us about Countryside Stewardship, you can either call our Customer Service Centre on 03000 200 301 or email us at: email@example.com and include Countryside Stewardship in the subject line.
You should also use this phone number or email address if you need to contact us about the Basic Payment Scheme or Environmental Stewardship. If you contact us by email, include the relevant scheme in the subject line.
All other email addresses and phone numbers used previously will be unavailable and any customers calling direct lines will be asked to contact the Customer Service Centre.
In addition to our existing security measures, this change will keep your information safe.
What do I need to do now?
Sign in to the Rural Payments service and make sure your details are up to date. We will use these details to confirm your identity when you contact us.
You will need your Customer Reference Number (CRN) and password, or sign in through GOV.UK Verify, then:
update your email address
update your telephone numbers
update your business permission levels
add people to your business (with ‘View Business’ permissions, for example.)
Applications for Higher Tier closed on 3 May 2019.
Higher Tier covers the more environmentally significant sites, commons and woodlands.The options, supplements and capital items available are more complex than Mid Tier due to the needs of these sites.
You can get help with your application from Natural England, Forestry Commission or Catchment Sensitive Farming officers.
Catchment Sensitive Farming (CSF) is a project that aims to reduce the amount of water and air pollution caused by farming operations. CSF officers provide free advice and training on reducing pollution in priority areas, and support when applying for water and air quality capital grants in Mid Tier.
Added latest news - Applications for Countryside Stewardship Higher Tier, Mid Tier including Wildlife Offers, and Hedgerows and Boundaries are now closed for 2019.
Woodland creation, management plan and tree health grants are open all year for applications.
Latest news: Change to the way customers contact us about Countryside Stewardship
Text updated due to deadline for CS revenue claims.
Rural Payments service ‘Land use’ screens removed from latest news as the screens are available to customers.
5 June 2019 - Land use screens in the Rural Payments service are not working.
Change to clarify that we must receive add land requests by midnight on 29 May so that we can action the request by 31 May.
Updates to information following 15 May deadline.
'Add land by email' deadline for requests extended to 31 May.