Collection

Check and challenge your business rates valuation: step by step

How to tell the Valuation Office Agency about changes to your business property or that you think your rateable value is too high.

Rateable value Checks and Challenges are handled by the Valuation Office Agency (VOA). Business rates appeals are handled differently in Wales, Scotland and Northern Ireland.

You can tell the VOA that:

  • your property details need changing
  • you think that your rateable value is too high

How to tell the VOA yourself

1. Sign in or register for a business rates valuation account

Register using your existing Government Gateway user ID. If you do not have a Government Gateway user ID, you’ll create one when you register.

Registering for a business rates valuation account

You can appoint an agent when you have a business rates valuation account.

Appointing an agent

2. Add a property to your account

Add a property so that you can then change property details and challenge the rateable value. Provide evidence to prove your connection to the property.

Adding your property to your account

3. Change the property details

Send a ‘Check case’ to tell the VOA your property details are correct or make a change to them. Provide evidence to support your changes.

The VOA may accept your changes and change the rateable value.

Sending a Check case

4. Challenge the rateable value

Send the VOA a ‘Challenge case’ if you think your rateable value is too high. Explain what you think it should be and provide evidence.

The VOA may accept your challenge and change the rateable value.

You must complete a Check case before sending a Challenge case.

Sending a Challenge case

5. Appeal the decision

Ask the independent Valuation Tribunal for a review if you do not agree with the VOA’s decision on the rateable value.

Appealing the decision

Published 30 November 2020
Last updated 10 May 2022 + show all updates
  1. Added a new link to appoint an agent.

  2. First published.