The business rates appeal process in England is known as check, challenge, appeal. The Valuation Office Agency (VOA) deal with checks and challenges through their online service.
This service applies to England only. Business rates appeals are handled differently in Wales, Scotland and Northern Ireland.
1. Register for the service
You’ll need to create a Government Gateway account, or you can register using your existing account.
Registering for the VOA’s check and challenge service
2. Add a property to your account
You need to claim your property and add it to your account before you can talk to the VOA about the valuation.
Adding your property to your account
3. Confirm the property details
Confirm the details or report a change to them by submitting a ‘check’ to the VOA.
Submitting a check
4. Challenge the valuation
Once all the facts have been agreed, you can challenge the valuation of your property.
Challenging the valuation
5. Appeal the outcome
If you still do not agree with the VOA’s decision, you can ask the independent Valuation Tribunal for a review.
Appealing the outcome
Published 30 November 2020