How to appeal to an independent tribunal if you disagree with a Gambling Commission decision about a personal or operating gambling licence.
What you can appeal against
You can appeal against a decision about your gambling licence if:
- your licence application is turned down
- your licence is suspended or revoked
- you receive a financial penalty or warning
- there are changes to your licence conditions
You normally have to pay a fee to appeal. This fee will be refunded if you win your case.
The Gambling Commission’s decision will usually be put on hold until after it has been considered by the tribunal. If the decision is supposed to take effect right away, you can ask the tribunal to delay it.
Your case will be dealt with by a tribunal in the General Regulatory Chamber.
The tribunal is independent of the government, and will listen to both sides of the argument before reaching its decision.
Time limits for appealing
You must appeal within 28 days of when the commission sent you the decision letter.
If you miss the time limit, you can ask for more time to appeal. Explain why you’re late, and the tribunal will decide if it can still take your case.
How to appeal
Clearly say why you want to appeal against the decision.
Include any supporting documents, like the Gambling Commission’s decision.
Send the form to firstname.lastname@example.org or:
General Regulatory Chamber
HM Courts and Tribunals Service
PO Box 9300
Telephone: 0300 123 4504
Tribunal staff can give you general guidance on how the process works, but they cannot give you legal advice.
The fee depends on what you’re appeal is about:
|Type of appeal||Fee|
|Casino operating licence||£14,000|
|Bingo operating licence||£3,100|
|General betting operating licence||£10,000|
|Pool betting operating licence||£10,000|
|Betting intermediary operating licence||£10,000|
|Gaming machine general operating licence for a family entertainment centre||£1,600|
|Gaming machine technical operating licence||£1,600|
|Gaming software operating licence||£1,600|
|Lottery operating licence||£9,400|
|Personal management office licence||£1,600|
|Personal operational functional licence||£800|
|Order to void a bet||£9,400|
You can pay by cheque (payable to ‘HM Courts & Tribunals Service’) or debit or credit card.
Contact the tribunal if you want to pay by debit or credit card.
Help with fees
You may not have to pay some or all of the fee if it will cause you serious financial difficulty.
Give details of your income or company turnover using one of the forms below:
- reduced fee form (individuals) and guidance leaflet
- reduced fee form (companies) and guidance leaflet
What happens next
The tribunal will write to you about the next steps.
Find out more about General Regulatory Chamber hearings and decisions.
Legislation and rules
You can find the right to appeal to the tribunal in part 7 of the Gambling Act 2005.
For more detailed rules on how your case will be handled, read the General Regulatory Chamber procedure rules.