Tax credits: payment enquiries

Call or write to HMRC if you have had a 'notice to pay' an overpayment of tax credit and cannot pay the full amount.

Phone

Call HMRC if you’re finding it hard to repay a tax credit overpayment — you may get more time. You’ll need your tax credit reference number.

If you have already been contacted by HMRC or a debt collection agency acting on their behalf, contact them using the details they’ve given you.

Telephone: 0345 302 1429

Opening times: Monday to Friday, 8am to 6pm. Closed bank holidays.

Send a cheque and your paylip to this address if you cannot make a payment any other way.

You do not need to include a street name, city name or PO box when writing to this address.

Couriers should use a different address.

HMRC
Direct
BX5 5BD
United Kingdom

Published 14 May 2025