General immigration enquiries
Contact UK Visas and Immigration (UKVI) if you need help with a problem.
Before you contact UKVI
Contact centre staff cannot give you advice about your personal circumstances. For example, they cannot tell you:
- which visas you can apply for - use the check if you need a UK visa tool instead
- when you will get a decision - you can check the visa processing times
- whether your application will be successful
You can read how to apply for a visa to come to the UK.
You do not usually need to contact UKVI if you only need to:
- tell UKVI about a change to your details - for example, your name, address or the passport you use to travel
- replace a biometric residence permit (BRP) with an eVisa
- replace a visa ‘vignette’ (sticker or stamp) in a passport
Contact UKVI for help
By email
Contact UKVI using the online form - they’ll respond by email.
Queries cost £2.74. You will not be charged for any follow-up emails about the same enquiry.
You will get a reply to your query within 5 days, except on Fridays, Saturdays, Sundays and UK public holidays.
If you do not get a response within 5 working days, check your email’s spam or junk folder before contacting UKVI again.
By phone
Telephone: +44 (0)300 790 6268 - select option 1
Monday to Friday, 24 hours
Closed on UK bank holidays
Calls cost 69 pence per minute on top of your standard network charges
If you cannot contact UK 0300 numbers, use +44 (0)203 875 4669.
When you can call depends on which language you want to speak.
| Language | Opening hours (excluding UK bank holidays) |
|---|---|
| English | Monday to Friday, 24 hours. |
| Arabic | Sunday to Thursday, 5am to 1pm UK local time. |
| Cantonese | Monday to Friday, 1am to 9am UK local time. |
| French | Monday to Friday, 9am to 5pm UK local time. |
| Hindi | Monday to Friday, 4am to midday UK local time. |
| Mandarin | Monday to Friday, 1am to 9am UK local time. |
| Russian | Monday to Friday, 6am to 2pm UK local time. |
| Spanish | Monday to Friday, 1pm to 1am UK local time. |