General immigration enquiries
Contact UK Visas and Immigration (UKVI) if you need help with a problem.
Before you contact UKVI
Contact centre staff cannot give you advice about your personal circumstances. For example, they cannot tell you:
- which visas you can apply for - use the check if you need a UK visa tool instead
- when you will get a decision - you can check the visa processing times
- whether your application will be successful
You can read how to apply for a visa to come to the UK.
You do not usually need to contact UKVI if you only need to:
- tell UKVI about a change to your details - for example, your name, address or the passport you use to travel
- replace a biometric residence permit (BRP) with an eVisa
- replace a visa ‘vignette’ (sticker or stamp) in a passport
Contact UKVI online
Queries cost £2.74. You will not be charged for any follow-up emails about the same enquiry.
You will get a reply to your query within 5 days, except on Fridays, Saturdays, Sundays and UK public holidays.
If you do not get a response within 5 working days, check your email’s spam or junk folder before contacting UKVI again.
Contact UKVI by phone
Telephone: +44 (0)300 790 6268 - select option 1
Monday to Friday, 24 hours
Calls cost 69 pence per minute on top of your standard network charges
If you cannot contact UK 0300 numbers, use +44 (0)203 875 4669.
When you can call depends on which language you want to speak.
| Language | Opening hours |
|---|---|
| English | Monday to Friday, 24 hours. |
| Arabic | Sunday to Thursday, 5am to 1pm UK local time. |
| Cantonese | Monday to Friday, 1am to 9am UK local time. |
| French | Monday to Friday, 9am to 5pm UK local time. |
| Hindi | Monday to Friday, 4am to midday UK local time. |
| Mandarin | Monday to Friday, 1am to 9am UK local time. |
| Russian | Monday to Friday, 6am to 2pm UK local time. |
| Spanish | Monday to Friday, 1pm to 1am UK local time. |