Complain about the Green Deal
Find out what you need to do if you have a complaint about the Green Deal.
Complaints about a Green Deal finance plan
Contact your Green Deal provider if you have a complaint about them, your Green Deal assessor or your installer. It’s the provider’s job to look into your complaint for you. Their contact details are on your Energy Performance Certificate.
Contact the Green Deal Ombudsman if your complaint has not been resolved within 8 weeks, or if you are not happy with the provider’s response.
Green Deal Ombudsman
Telephone: 0330 440 1624
Textphone: 0330 440 1600
Find out about call charges
Complaints about the Green Deal Home Improvement Fund
Contact your Green Deal provider or installer if you’re not happy with the advice they gave you about the scheme, or the work they did for you.
Contact the Department for Energy Security and Net Zero (DESNZ) for any other complaints about the Green Deal Home Improvement Fund.
Department for Energy Security and Net Zero (DESNZ)
DESNZ – Green Deal Team
1 Victoria Street
Contact the Energy Ombudsman if your complaint is about your energy supply or billing.
Contact the Financial Ombudsman if your complaint is about the financing or repayment process through the provider.
Contact Citizens Advice if a service was not correctly described or the pricing seems unfair.
Contact the Green Deal Oversight and Registration Body if you think a company is not a real Green Deal company but is using the Green Deal quality mark. The quality mark is a green house with a tick on the roof.