Complain about the Green Deal

Find out what you need to do if you have a complaint about the Green Deal.

Complaints about a Green Deal finance plan

  1. Contact your Green Deal provider if you have a complaint about them, your Green Deal assessor or your installer. It’s the provider’s job to look into your complaint for you. Their contact details are on your Energy Performance Certificate.

  2. Contact the Green Deal Ombudsman if your complaint has not been resolved within 8 weeks, or if you are not happy with the provider’s response.

Green Deal Ombudsman
enquiries@os-energy.org
Telephone: 0330 440 1624
Textphone: 0330 440 1600
Find out about call charges

Complaints about the Green Deal Home Improvement Fund

Contact your Green Deal provider or installer if you’re not happy with the advice they gave you about the scheme, or the work they did for you.

Contact the Department for Business, Energy and Industrial Strategy (BEIS) for any other complaints about the Green Deal Home Improvement Fund.

Department for Business, Energy and Industrial Strategy (BEIS)
enquiries@beis.gov.uk
Telephone: 020 7215 5000
Find out about call charges

BEIS
1 Victoria Street
London
SW1H 0ET

Other complaints

Contact the Energy Ombudsman if your complaint is about your energy supply or billing.

Contact the Financial Ombudsman if your complaint is about the financing or repayment process through the provider.

Contact Citizens Advice if a service was not correctly described or the pricing seems unfair.

Contact the Green Deal Oversight and Registration Body if you think a company is not a real Green Deal company but is using the Green Deal quality mark. The quality mark is a green house with a tick on the roof.