What happens next

You’ll get a reference number when you submit your claim. Use the reference number whenever you contact Criminal Injuries Compensation Authority (CICA) about your claim.

Your claim will be assessed on:

  • the information you provided in your application
  • information from the police, including the evidence you gave them
  • your criminal record
  • medical evidence (if it’s needed)

CICA will contact you if they need more information and when they make a final decision.

Medical evidence

You’ll be told by CICA if you need to provide medical evidence. It can cost up to £50.

Contact CICA if you need help getting or paying for the evidence.

You might be asked for more evidence by CICA depending on your injury. This could involve an in-person assessment by an expert.

You will not have to pay for any additional evidence that CICA asks you to provide.

Inside the UK: 0300 003 3601
Outside the UK: +44 (0)203 684 2517
Monday to Friday, 8.30am to 3pm
Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
Find out about call charges

If you and your legal adviser disagree about how much money you owe them, you normally will not be paid your compensation in full until you resolve this.

Disagreeing with a decision

Write to CICA and ask them to review a decision if you disagree with it.

10 Clyde Place
Buchanan Wharf
G5 8AQ

If you disagree with the outcome of CICA’s review, you can appeal to the criminal injuries compensation tribunal.