The Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA) have merged to form the Driver and Vehicle Standards Agency (DVSA).

You can book, change and cancel practical driving and riding tests for your pupils in different ways depending on the type of test and what type of trainer you are.

There are usually 2 ways you can book a practical driving test for your pupil:

  • book the test as a business
  • book the test as a trainer booker

Book as a business

You can book any type of practical driving tests using the DVSA practical test business service.

You can also book any type of practical driving tests as a business by phone.

DVSA helpline
0300 200 1122
Monday to Friday, 8am to midday
Find out about call charges

Book as a trainer booker

You can use the trainer booking facility to book the following types of practical tests:

  • motorcycle
  • lorry and bus
  • Driver Certificate of Professional Competence (CPC)
  • car and trailer

You can book practical test slots up to 10 weeks in advance using the DVSA practical test business service or by calling the DVSA helpline.

You won’t need to give the pupil’s details when you book.

DVSA helpline

0300 200 1122
Monday to Friday, 8am to midday
Find out about call charges.

Confirming the pupil’s details

You must confirm the details of the pupil taking the test by 4pm a full working day before the test, eg by 4pm on Wednesday if the test is on Friday.

You can do this using the DVSA practical test business service, or by phone or email.

Sundays and public holidays do not count as working days.

DVSA helpline

bookings@dsa.gsi.gov.uk
Telephone: 0300 200 1122
Fax: 0300 200 1155
Monday to Friday, 8am to midday
Find out about call charges.

Cancel or change a test

To cancel or change a test, use the DVSA practical test business service or phone DVSA.

DVSA helpline

0300 200 1122
Monday to Friday, 8am to midday
Find out about call charges.

You must give at least 3 full working days’ notice to get a refund. Sundays and public holidays don’t count as working days.

Cancelling tests made as a trainer booker

You can be stopped from using the trainer booking facility for 12 months if you continually cancel 20% or more of all the tests you book close to the test date.

DVSA reviews the number of cancellations you make during a 10-week period to do this.

Cancellations that count towards the 20% limit are those made:

  • 7 clear working days or less for motorcycle tests
  • 5 clear working days or less for lorry, bus, Driver CPC and car and trailer tests

Sundays and public holidays do not count as working days.

Example

You can cancel a motorcycle test booked for 16 July 2012 on or before 6 July, and it won’t count towards the 20% limit.

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