Cancel your driving test

Cancel your driving or riding test if you no longer need your appointment.

You must give at least 3 full working days’ notice to get a full refund. Monday to Saturday count as working days but Sundays and public holidays do not.

This service is available from 6am to 11:40pm.

Start now

Before you start

You need your:

  • UK driving licence number
  • driving test reference number or theory test pass certificate number (from the letter you got when you passed your theory test)

You can find your theory test pass certificate number if you’ve lost your letter.

If you cancel your test at short notice

If you cancel within 3 full working days of the test date, you’ll lose the original fee.

Get a refund after you’ve cancelled your test

You can get a refund if you have:

  • an illness or injury that means you cannot take your test
  • suffered a bereavement
  • to take an exam at a school or college
  • had your driving licence stolen

Email the Driver and Vehicles Standard Agency (DVSA) with the subject title ‘Unavoidable short notice cancellation’.

Attach proof of the reason you’ve had to change or cancel your appointment. This can be:

  • a letter from your school or college confirming you have an exam at the same time as your appointment
  • a crime number and contact name of the police officer if you’ve had your driving licence stolen
  • a fit note or medical certificate from a healthcare professional such as your GP

If you were sick for 7 days or fewer, you might have to pay for a private medical certificate.

As well as attaching the proof, you’ll need to include your full name (as it appears on your driving licence), address, postcode and date of birth in your email.

You must also include at least 2 of these in your email:

  • driving licence number

  • theory test pass certificate number

  • driving test booking reference

DVSA customer services

DVSA will tell you when you’ve been refunded the fee and can help you find a new test appointment.

Help with your booking

Help accessing the online service

Find out what to do if you’re having problems accessing the online service, for example:

  • you get an ‘error 15’ message after selecting ‘Start now’
  • the service does not load after selecting ‘Start now’
  • you get a ‘search limit reached’ message

Get help cancelling your driving test appointment

Contact DVSA to get help cancelling your driving test appointment.

You’ll need to give DVSA at least 2 of the following to cancel a test by phone or email:

  • driving licence number
  • theory test pass certificate number
  • driving test booking reference

DVSA driving test booking support
Telephone: 0300 200 1122
Monday to Friday, 8am to 4pm
Find out about call charges

  1. Step 1 Check you're allowed to drive

    Most people can start learning to drive when they’re 17.

    1. Check what age you can drive
    2. Requirements for driving legally
    3. Driving eyesight rules
  2. Step 2 Get a provisional licence

  3. Step 3 Driving lessons and practice

  4. and Prepare for your theory test

  5. Step 4 Book and manage your theory test

  6. Step 5 Book and manage your driving test

  7. Step 6 When you pass

    You can start driving as soon as you pass your driving test.

    You must have an insurance policy that allows you to drive without supervision.

    1. Find out about Pass Plus training courses