Apply for alternative fuel bill support if you do not get it automatically

This service is now closed.

You can call the helpline to get help with an existing application.

Call the helpline

Telephone: 0808 175 3943
Monday to Friday, 8am to 6pm
Find out about call charges

What you need to know

After you apply, your local council will check you live at the address you apply for and that you use alternative fuels to heat your home.

You’ll be told about the progress of your application by email or letter. You should get a response within 6 weeks.

If you’re eligible, your council will arrange a one-off payment.