Your rights if your employer is insolvent
After you apply
It usually takes up to 6 weeks to get your payment but can take longer.
Your information will be checked against the employer’s records, for example how much holiday you had accrued. You’ll only get a payment if the records show you’re owed money.
Any benefits you’re eligible to claim will be deducted from your statutory notice payment (even if you did not claim them).
If your application is rejected
Contact the Redundancy Payments Service - they’ll explain why your claim was rejected.
You can make a claim to the employment tribunal if you disagree with the decision. You’ll be claiming against the Secretary of State for Business and Trade and your former employer (‘the respondents’).
Help and advice
Contact the Redundancy Payments Service if you need help. You’ll need your case reference number or National Insurance number.
Redundancy Payments Service
redundancypaymentsonline@insolvency.gov.uk
Telephone: 0330 331 0020
Monday to Thursday, 9am to 5pm
Friday, 9am to 3pm
Find out about call charges
Help finding a new job
Contact your local Jobcentre Plus and ask for their Rapid Response Service for help finding a new job.
You’ll be able to use the service for up to 13 weeks after you’re made redundant. You must have started your notice period to be eligible.
Get help to find a new job, improve your skills and claim benefits.