Consular services (Jakarta)

The British Embassy Jakarta
Jl Patra Kuningan Raya Blok L5-6


Opening hours (local time):
Monday, Tuesday, Thursday and Friday: 08:30 - 12.00

Access by appointment only.

Making a consular appointment

Our embassy and consulate deal with a large number of urgent cases each year. Before contacting the embassy or consulate with non-urgent enquiries, please read our Support for British nationals abroad: a guide to see if the information you need is there. If you still cannot find the information you need, you can contact our Consular team at To make an appointment with our Consular Team for an Emergency Travel Document please click here. To make an appointment with our Consular Team for any other Consular Service please click here.

Disabled access

The Foreign & Commonwealth Office and the British Embassy in Jakarta are keen to ensure that their buildings and services are fully accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes, however, this is not possible due to security or other restrictions. In these situations we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people. To assist disabled staff and visitors, we have set out below details of disabled access at the Embassy. We hope this information is helpful.

General Physical Access

There is a disabled access through the pedestrian entrance. If you require assistance, please telephone us in advance of your visit. (Please call +62 (0) 212356 5200 and ask for the Post Security Manager). Wheelchair access to the Embassy for Consular appointments is via the ground floor Consular Section entrance.

  • Steps and Staircases: all internal staircases have hand rails on both sides.

  • Lifts: There is a lift to all floors of the Embassy.

  • Toilets: a disabled toilet is located on the ground floor of the Embassy near the main Reception

  • Parking: please telephone us in advance to discuss parking if required.

  • Floor coverings: floor coverings are safe and even.

  • Doors: if necessary, the staff can assist in opening doors.

  • Lighting: adequate throughout.

  • Telephones: accessible to wheelchair users.

Access for Visually Impaired Visitors

  • Signs: generally clear and easy to read.

  • Guide dogs: guide dogs are welcome.

Access for Deaf/Hard of Hearing Visitors

  • Induction Loop (AFILS) is provided for the benefit of hearing aid users.

  • Microphones: are installed in all Reception areas.

  • Hearing dogs: hearing dogs are welcome.

Contact Us

If you need to visit us or use our services and feel that they may be inaccessible to you, please contact the Post Security Manager, who will find an alternative way of providing access for you.

Public holidays

British Embassy Official Holidays in 2018:

  • Monday, 1 January: New Year’s Day (Indonesian & UK holiday)

  • Friday, 30 March: Good Friday (Indonesian holiday)

  • Monday, 2 April: Easter Monday (UK holiday)

  • Tuesday, 1 May: Labour Day (Indonesian/UK holiday)

  • Thursday, 10 May: Ascension Day (Indonesian holiday)

  • Tuesday, 29 May: Waisak and Queen’s Birthday Privilage (Indonesian/UK holiday)

  • Friday, 15 June: End of Ramadan (Indonesian holiday)

  • Friday, 17 August: Independence Day (Indonesian holiday)

  • Wednesday, 22 August: Eid Adha (Indonesian holiday)

  • Monday, 27 August: Summer Bank Holiday (UK holiday)

  • Tuesday 11 September: Islamic New Year (Indonesian holiday)

  • Tuesday 20 November: Maulidur Rasul (Indonesian holiday)

  • Tuesday, 25 December: Christmas Holiday (Indonesian and UK holiday)

  • Wednesday, 26 December: Boxing Day (UK holiday)