Contact a tenancy deposit scheme (TDP) if you’re not sure whether your deposit has been protected.
Deposit Protection Service (Custodial and Insured)
Telephone: 0330 303 0030
MyDeposits (Custodial and Insured)
Telephone: 0333 321 9401
Contact MyDeposits if your deposit was held by Capita.
Getting your deposit back
You can apply to your local county court if you think your landlord hasn’t used a TDP scheme when they should have.
Get legal advice before applying to court.
If the court finds your landlord hasn’t protected your deposit, it can order the person holding the deposit to either:
- repay it to you
- pay it into a custodial TDP scheme’s bank account within 14 days
The court may also order the landlord to pay you up to 3 times the deposit within 14 days of making the order.
At the end of the tenancy
The court may decide that you won’t have to leave the property when the tenancy ends if your landlord hasn’t used a TDP scheme when they should have.