If your landlord doesn't protect your deposit
Contact a tenancy deposit scheme (TDP) if you’re not sure whether your deposit has been protected.
Deposit Protection Service
Telephone: 0330 303 0030
Telephone: 0333 321 9401
Contact MyDeposits if your deposit was held by Capita.
Getting your deposit back
You can apply to your local county court if you think your landlord hasn’t used a TDP scheme when they should have.
Get legal advice before applying to court. You do not need a solicitor to do this.
Before going to court
It can be quicker and cheaper to write to your landlord, rather than going to court.
If you cannot come to an agreement, you can apply to the court for compensation.
Apply to a county court
The court fee is £308. You can claim this back from your landlord if you win your case.
You can apply for money off your court fee if you claim certain benefits or have a low income.
What happens next
If the court finds your landlord has not protected your deposit, it can order them to either:
- repay it to you
- pay it into a TDP scheme’s bank account within 14 days
The court may also order the landlord to pay you up to 3 times the deposit within 14 days of making the order.
At the end of the tenancy
The court may decide that you won’t have to leave the property when the tenancy ends if your landlord hasn’t used a TDP scheme when they should have.