Arriving in the UK
When you arrive in the UK, staff from the travel company or airport will scan your pet’s microchip and check your documents. Your pet might be checked before you board, for example if you’re travelling by sea or Eurotunnel.
Your pet could be put into quarantine or sent back to the country it travelled from if:
- you do not have the correct documents
- it has not been properly prepared for travel
You’re responsible for any fees or charges.
Entering the UK from outside the EU
You can only collect your pet after it’s been taken through customs. You can usually pay an agent, travel company or airline to do this for you.
If you cannot get someone to do this for you, you should either:
- contact customs where you’re arriving before you travel
- ask the National Clearance Hub at firstname.lastname@example.org for more information