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Data protection rules for businesses in recruiting staff, keeping staff records and using CCTV
You must follow rules on data protection if your business stores or uses…
You must keep any data you collect on staff secure - lock paper records in…
You must be able to justify monitoring staff at work, which could include:…
If your business uses CCTV, you must register your details with the…
For more information and advice: read the Information Commissioner’s…
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
From today, regulations enforcing consumer protections against hacking and cyber-attacks will take effect, mandating that internet-connected smart devices meet minimum-security standards by law.
Things to consider when buying and using products.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
How to make sure your business’ terms and conditions are fair, and avoid unfair contract terms
What you need to know about and do to comply with the law and keep consumers safe.
Information for consumers and businesses on their rights and responsibilities under consumer law.
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
Heat network customers to get better protections over energy bills.
Guidance for manufacturers, importers and distributors on the Product Security and Telecommunications Infrastructure Act 2022 and Regulations 2023.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
Don’t include personal or financial information like your National Insurance number or credit card details.
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