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Departments, agencies and public bodies
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Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Find out what unacceptable or unreasonable actions are and how we approach them.
Contact your claims company or the Financial Ombudsman Service to make a complaint
Complain about or report company for breaking the law or committing fraud, running scams, or selling faulty products of services
Data which tracks whether telecommunications customers had a reason to complain about the service they received; if they went on to make a complaint; and, if not, why not. (Broadband, Landline, Mobile and Pay TV)
Research to explore the drivers of customer complaints to HM Revenue and Customs, and the reasons for escalating complaints.
How to make a complaint to the UK National Contact Point (UK NCP) if you think the Organisation for Economic Co-operation and Development (OECD) guidelines have not been met.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
Financial services or products - how to complain, ombudsman schemes including The Financial Services Ombudsman.
If you're not happy with the way a bus or coach operator has handled your complaint, Bus Users can help.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
A statement of the GCA's understanding of the consumer complaints policies of the ten regulated retailers and their alignment with the Code.
The Independent Examiner of Complaints will investigate if you are unhappy with the Home Office’s final response to a complaint.
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