You need to contact your claims company or the Claims Management Regulator to make a complaint.

Ask your claims company for a copy of their complaints procedure or check their website. This should tell you how to complain and how they will deal with it.

If your claims company doesn’t respond to your complaint in 8 weeks or if you’re unhappy with their response, you should contact the Claims Management Regulator helpline.

Claims Management Regulator helpline
0845 450 6858 or 01283 233309
Monday to Thursday, 9am to 5pm
Friday, 9am to 4:30pm
Find out about call charges

Claims Management Regulation Unit
Monitoring and Compliance Office
57-60 High Street
Burton on Trent
Staffordshire
DE14 1JS

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