Follow your legal adviser’s complaints procedure or contact the Legal Ombudsman.

Ask your legal adviser for a copy of their complaints procedure. This should tell you how to complain and how they will deal with it.

You can complain to the Legal Ombudsman if your legal adviser doesn’t respond to your complaint in 8 weeks or if you’re unhappy with their response.

Legal Ombudsman
0300 555 0333
Monday to Friday, 9am to 5pm
Find out about call charges

Legal Ombudsman
PO Box 6806