Follow your legal adviser’s complaints procedure or contact the Legal Ombudsman.
Ask your legal adviser for a copy of their complaints procedure. This should tell you how to complain and how they will deal with it.
If your legal adviser doesn’t respond to your complaint in 8 weeks or if you’re unhappy with their response, you can complain to the Legal Ombudsman.
Or you can write to the Legal Ombudsman.
PO Box 6806