Follow your legal adviser’s complaints procedure or contact the Legal Ombudsman.

Ask your legal adviser for a copy of their complaints procedure. This should tell you how to complain and how they will deal with it.

If your legal adviser doesn’t respond to your complaint in 8 weeks or if you’re unhappy with their response, you can complain to the Legal Ombudsman.

Legal Ombudsman helpline
0300 555 0333
www.legalombudsman.org.uk
Find out about call charges

Or you can write to the Legal Ombudsman.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

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