Follow your legal adviser’s complaints procedure or contact the Legal Ombudsman.
The rules are different in Scotland.
Ask your legal adviser for a copy of their complaints procedure. This should tell you how to complain and how they will deal with it.
You can complain to the Legal Ombudsman if your legal adviser doesn’t respond to your complaint in 8 weeks or if you’re unhappy with their response.
0300 555 0333
Monday to Friday, 9am to 5pm
Find out about call charges
PO Box 6806
Don’t include personal or financial information like your National Insurance number or credit card details.