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Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
Customer service standards for settlement applications for the UK.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Customer service standards for Ukraine visa applications if you're applying from outside the UK.
Data on UK Visas and Immigration (UKVI) customer service operations.
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