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Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Customer service standards for work visa applications if you're applying from inside or outside the UK.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
Information about how we manage unacceptable customer behaviour consistently and fairly.
The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with.
The Insolvency Service's commitment to our customers.
The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service customers.
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