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Departments, agencies and public bodies
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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Emergency Alerts Test on Sunday 7 September, 3pm
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
This page brings together departmental annual status reports on customer service telephone lines.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
Information about how we manage unacceptable customer behaviour consistently and fairly.
The Insolvency Service's commitment to our customers.
A guide for central government departments, public bodies and private partners on prefix number selection for customer service telephone helplines.
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
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