Guidance

Customer Service Charter

We are committed to delivering fair, professional and accessible services. This Charter outlines what you can expect from us and what we ask of you in return.

• From: Immigration Advice Authority
• Published: 1 July 2025

Documents

IAA Customer Service Charter

PDF, 244 KB, 5 pages

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Details

The IAA Charter outlines the standards stakeholders can expect, emphasising the IAA’s commitment to delivering high-quality, transparent, and accessible immigration advice services. It aims to enhance accountability and ensure consistent service delivery.

Published 1 July 2025