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Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Information about how we manage unacceptable customer behaviour consistently and fairly.
The IPO customer charter sets out our approach to supporting innovation and creativity through excellent customer service.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
Surveys HMRC carries out with 5 core customer groups
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
This report details the findings from the 2017 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
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