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Departments, agencies and public bodies
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Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Information about how we manage unacceptable customer behaviour consistently and fairly.
Surveys HMRC carries out with 5 core customer groups
Invoicing and taking payment from customers, what invoices must include, VAT invoices, sole trader invoices, limited company invoices, payment options, charging for late payment, chargebacks
The Foreign, Commonwealth & Development Office is committed to providing a high-quality service to everyone we deal with.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Research on results of the HMRC Customer Survey for 2008 to 2012.
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