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Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Check the goods you export from the UK meet the relevant rules of origin and provide proof of where the goods originate from.
This collection brings together all documents relating to DWP communications and customer insight research.
The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who rely on them.
Guidance on research into large business experiences of dealing with HMRC, including their views on administration of tax policy and wider influences on their attitudes to tax.
You can use this form to provide evidence that you are permanently unfit for work so we can consider your student loan for cancellation.
Surveys HMRC carries out with 5 core customer groups
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
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