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News stories, speeches, letters and notices
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Data, Freedom of Information releases and corporate reports
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
An executive summary of the quantitative findings from the Insolvency Service’s annual customer service survey.
An executive summary of the quantitative findings from the Insolvency Service’s annual Customer Satisfaction survey.
Information about how we manage unacceptable customer behaviour consistently and fairly.
Research to explore how HMRC customers are likely to respond to digital customer services and why, to help inform service design.
Customer service standards for visa applications and settlement if you're applying from inside or outside the UK.
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