We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
How to report products that are unsafe and may have caused injury or damage.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Information and resources.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
A speech by Sarah Cardell, the CMA’s Chief Executive, delivered at the Chatham House Competition Policy Conference 2025 to launch the CMA’s 2026 to 2029 strategy.
Things to consider when buying and using products.
The Product Regulation and Metrology Act 2025 enables the Government to amend regulations to reflect how products are bought and used today and in the future.
Ensuring you get what you pay for.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).