We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
How the Competition and Markets Authority (CMA) will help grow the economy, by promoting consumer trust and confidence, and deterring poor corporate practices.
Find out how to comply with consumer protection law and view guidance by sector.
The Consumer Protection Partnership (CPP) brings together organisations within the consumer landscape to better identify, prioritise and coordinate collective action to tackle the issues causing greatest detriment to consumers. Its role is to ensure that important issues do not fall...
The CMA’s role in consumer protection and its approach to compliance and enforcement of consumer law.
The CMA consulted on draft guidance that describes the CMA’s role and powers related to consumer protection.
Statement from the Department for Business and Trade (DBT) and the Competition and Markets Authority (CMA) on how new powers in the Digital Markets, Competition and Consumers Act will deliver effective consumer protection.
Speech delivered by Emma Cochrane, Acting Executive Director, Consumer Protection at the Competition and Markets Authority (CMA).
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
How consumer protection law applies to higher education providers, and how to comply with it.
Do not include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).