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Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Information for consumers and businesses on their rights and responsibilities under consumer law.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Things to consider when buying and using products.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
To offer credit to consumers you must be authorised by the Financial Conduct Authority (FCA) and join the Financial Services Register
Ensuring you get what you pay for.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Energywatch was responsible for protecting and promoting the interests of all gas and electricity consumers in Great Britain. Energywatch was created in November 2000 and desolved in 2008 when it became Consumer Focus.
The Consumer Forum brings together the CEOs of the economic regulators, plus the FCA and the CMA, with the relevant ministers from their respective sponsor departments. It aims to enhance collaboration and coordination between government and regulators.
Information and resources.
Guidance for manufacturers, importers and distributors on the Product Security and Telecommunications Infrastructure Act 2022 and Regulations 2023.
Find out about the VAT place of supply rules if your business sells digital services to private consumers.
These reports set out the Regulator of Social Housing’s approach to consumer regulation.
How the CMA uses its consumer powers to address problems in markets, including its approach to compliance and enforcement of consumer law.
Resources for individuals and organisations to use supporting a variety of safety awareness campaigns.
This report covers the progress that has been made in the 18 months since the consumer empowerment strategy was launched.
Information about suspected side effects of e-cigarettes and how to report side effects.
Study of the problems consumers faced with purchases, their impacts on consumers and how successfully they were resolved.
Your rights as a passenger when travelling to the European Union.
Don’t include personal or financial information like your National Insurance number or credit card details.
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