We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Speech delivered by Emma Cochrane, Acting Executive Director, Consumer Protection at the Competition and Markets Authority (CMA).
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Information for consumers and businesses on their rights and responsibilities under consumer law.
Information and resources.
CMA now able to act more swiftly and directly to protect UK consumers and foster a level playing field for businesses to invest and grow.
Information for businesses and legal advisors on the UK's new consumer protection regime, and what you need to do to comply with the law.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).