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Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Consumer Futures (formerly Consumer Focus), an executive non-departmental public body of BIS, represented consumers across regulated markets. It was abolished on 1 April 2014, with all its functions transferred to other bodies ( Citizens Advice , Citizens Advice Scotland and...
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Find out how to comply with consumer protection law and view guidance by sector.
Ensuring you get what you pay for.
How to report products that are unsafe and may have caused injury or damage.
Complying with consumer law when selling or marketing goods, services and digital content.
Things to consider when buying and using products.
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