We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Things to consider when buying or using cosmetics.
Things to consider when buying second-hand goods.
Things to consider when buying and using products.
General information on consumer law, and find guidance for your sector.
What your business needs to do to comply with the law when selling or marketing goods and services.
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
Documents relating to the consumer regulation changes outlined by the social housing white paper
The Product Regulation and Metrology Act 2025 enables the Government to amend regulations to reflect how products are bought and used today and in the future.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab and requires JavaScript).