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How to book and make a secure video call with somebody in prison.

• Updated: 23 July 2024

Visiting a prisoner: visiting times, keeping in touch by email, telephone or letter, banned items and sending money to a prisoner by debit card or online bank transfer

• Letters, video and telephone calls

  Letters You can contact a prisoner by writing to them. Write the person’s…

• Email and social media

  Prisoners are not allowed to access social networking websites (such as…

• Banned items

  You must not send or give anything to a prisoner that: is indecent or…

• Sending money

  You can send money to someone in prison by making an online payment by…

• Visiting someone in prison

  You can make an online request to visit someone in prison in most cases.…

Find out how you should prepare for a telephone or video court or tribunal hearing and what to expect on the day.

• Updated: 23 July 2021

How to use chatbots and webchat tools to improve your users’ experience of your service.

• Updated: 3 April 2020

Improve cross-departmental working by opening up access to video conferencing tools.

• Updated: 23 June 2020

The Biometrics and Surveillance Camera Commissioner’s role is to encourage compliance with the surveillance camera code of practice. BSCC is an independent monitoring body of the Home Office .

• Updated: 5 November 2025

How to prepare for a video hearing in the Crown or magistrates’ court and what to expect on the day if you are a professional participant.

• Updated: 8 February 2021

What to do if you are giving evidence from abroad in a UK court or tribunal case, which countries allow it and what the rules are for each country.

• Updated: 4 February 2026

Find out how to get help if you or someone you know is a victim of domestic abuse.

• Updated: 29 April 2025

This playbook explains how we use social media at GDS. In it, we share our best practice, what we've learned and what we're planning to do.

• Updated: 23 January 2023