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How to test your service to make sure it's accessible to disabled users.
Using the WCAG 2.2 design principles and guidelines to build accessible services.
The community page for accessibility.
Meeting the accessibility standard, and how to test your service.
When and how to commission a formal accessibility audit.
Supporting your team to make accessible services. Using semantic HTML, CSS, JavaScript and WAI-ARIA to make accessible interfaces.
Help and encourage people to use your service: accessibility, assisted digital, user support.
How to test your service with assistive technologies including screen readers, speech recognition software and magnifiers.
Provide a service that everyone can use, including disabled people and people with other legally protected characteristics. And people who do not have access to the internet or lack the skills or confidence to use it.
What to do before and during user research sessions with disabled participants, to make sure they are comfortable and treated with respect.
How to build web pages so they work in HTML first: starting with HTML, extra styles and features, using JavaScript.
How to test your service for different browsers and devices: user needs, verified browsers, adapting to change.
Learn about usability issues and improve your understanding of access and support needs.
What to do during the beta phase, launching your service in private and public beta and deciding to move on to live.
The assisted digital and digital take-up community is for anyone interested in how to design support for users who need help online, and increase digital take-up.
Building or buying services that government users find easy to use.
Doing content design for user interfaces, including style, tone and how to write questions.
Why CAPTCHAs are problematic and should not be used in government services.
How to define your participant criteria, find participants for research and handle incentives.
Running a successful alpha phase, building and testing prototypes, and deciding whether to move on to beta.
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