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  1. Service manual
  2. Communities
  3. Assisted digital and digital take-up community

The assisted digital and digital take-up community exists to develop knowledge and awareness across government of how to:

  • design assisted digital support
  • encourage digital take-up

Who the community is for

You might be interested in this community if your work involves:

  • procuring, designing or managing assisted digital support
  • working on channel shift strategies to increase the percentage of people using your digital service

If you want to discuss how to understand the user needs that influence these strands of work, join the User research community.

If you want to discuss how to measure the effectiveness of assisted digital support or digital take-up initiatives, join the Performance and data analysis community.

Get involved

Online

Join the Assisted digital and digital take-up Google group to discuss issues related to assisted digital and digital take-up (request access using your government email address).

If you can’t access any of these discussion spaces, please email adteam@digital.cabinet-office.gov.uk for help.

Training and events

The 6-day Service manager induction training includes half a day’s training on assisted digital.

Community resources

Use these resources to learn more about assisted digital and digital take-up in government:

Assisted digital and digital take-up in the Service Manual

These guides show what we currently believe is best practice in assisted digital and digital take-up for government services:

Help us keep the Service Manual up to date by:

  • contributing to community discussions
  • telling us if something is wrong or out of date using the feedback link at the top of each guide