Service owner course description

Six-day GDS Academy course on the role of a service owner in a digital role, for new service owners.

Course summary

This GDS Academy course is for people who have recently become or about to become service owners.

This is currently the only course to carry a charge. Please contact us on to discuss this.

Course aims and objectives

The aim of this course is to give service owners the basic knowledge, a network of colleagues, and the confidence to take the lead in transforming digital services.

By the end of the course you will be able to:

  • identify user needs from a range of research sources
  • explain the user-centred design and development of a digital service
  • demonstrate a practical understanding of agile working
  • evaluate what your team needs to do to build a quality service and pass a Digital Service Standard assessment


  • Why are we here
  • Design principles
  • User research
  • Thinking agile
  • Being agile
  • Meeting the service standard
  • Technology for digital services
  • Supporting people to use your digital service
  • Design and agile
  • Data-driven services
  • Governance
  • Procurement and spend control
  • Government as a platform
  • Building the team
  • Experience share
  • Digital leadership

Course length

The course takes 6 working days. It usually runs from 9am to 5:30pm.


This course is for service owners who are new to the role and will be working on the development of a digital service.

Course dates and locations

Location Dates Availability
London 12 to 14 June and 26 to 28 June 2018 Places available

Getting to the GDS Academy offices

Find out how to get to our training locations in Leeds, London and Newcastle.

How to apply

Email with:

  • the course you’re applying for
  • your name
  • your job title and organisation
  • a short explanation of the services, projects or programmes you’re currently responsible for, or will be in the future

We can’t offer you a place on this course if you don’t include this in your email.

Published 16 September 2016