Accessibility and assisted digital
Help and encourage people to use your service: accessibility, assisted digital, user support.
Meeting accessibility requirements
Getting an audit, understanding WCAG 2.2, preparing for assessment.
- Making your service accessible: an introduction
- Understanding WCAG 2.2
- Getting an accessibility audit
- Testing for accessibility
Providing assisted digital support
Helping people who don’t have the skills or access to use a service.
- Assisted digital support: an introduction
- Designing assisted digital support
- Encouraging people to use your service online
- How your assisted digital support will be assessed
Managing user support
Estimating demand, setting target levels, measuring support performance.