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Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
A statement of the GCA's understanding of the consumer complaints policies of the ten regulated retailers and their alignment with the Code.
Guidance on consumer complaints regarding the Green Deal
Helps consumer bodies making super-complaints to the Competition and Markets Authority (CMA) and other regulators.
Tell the CMA about competition and consumer issues.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
This document provides guidance for consumer bodies seeking to become super-complainants to the Payment Systems Regulator (PSR).
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Financial services or products - how to complain, ombudsman schemes including The Financial Services Ombudsman.
How to make a complaint to the UK National Contact Point (UK NCP) if you think the Organisation for Economic Co-operation and Development (OECD) guidelines have not been met.
This document provides guidance for consumer bodies seeking to become super-complainants to the Financial Conduct Authority (FCA).
We’re seeking views on ways to improve consumer choice, including improving advice and representation and making switching suppliers faster.
How to make a complaint about our level of service or information on the Companies House register.
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