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Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems.
How to report a potential breach of competition or consumer law to the Competition and Markets Authority (CMA), and what to expect from us.
Get advice on consumer issues, your energy supply and postal service - numbers, enquiry forms, how to complain.
Consumer protection and rights for goods and services - returning faulty goods, consumer credit, credit and store cards, refunds.
Tell the CMA about competition and consumer issues.
Consumer Council for Water (CCW) represents water and sewerage consumers in England and Wales and takes up unresolved complaints. CCW is an executive non-departmental public body, sponsored by the Department for Environment, Food & Rural Affairs .
How to report products that are unsafe and may have caused injury or damage.
A statement of the GCA's understanding of the consumer complaints policies of the ten regulated retailers and their alignment with the Code.
The Office of Fair Trading ( OFT ) was responsible for protecting consumer interests throughout the UK. Its responsibilities have been passed to a number of different organisations. View the closed OFT site in the UK Government Web Archive ....
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