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Consumer rights and issues

Research and statistics

132 results

132 results that are All research and statistics, sorted by Updated (newest)
  • Statutory report on the implementation of the Consumer Contracts Regulations 2013

    Statutory report on the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, first 5 yearly review.

    • Document type: Research and analysis
    • Organisation: Department for Business and Trade and 1 others
    • Updated:
  • Airline Insolvency Review final report

    Sets out the evidence, analysis, conclusions and recommendations from the Airline Insolvency Review.

    • Document type: Independent report
    • Organisation: Department for Transport
    • Updated:
  • Allocation of electricity network charges to different consumer groups in selected countries

    Study into the allocation of electricity network charges in 9 selected European countries and the differences in costs.

    • Document type: Research
    • Organisation: Department for Energy Security and Net Zero and 1 others
    • Updated:
  • Fire incidents involving solar panels

    Study on fires involving solar photovoltaic (PV) systems.

    • Document type: Research and analysis
    • Organisation: Department for Energy Security and Net Zero and 1 others
    • Updated:
  • Consumer vulnerability: challenges and potential solutions

    This paper sets out the CMA’s key findings from its programme of work on vulnerable consumers.

    • Document type: Research and analysis
    • Organisation: Competition and Markets Authority
    • Updated:
  • Vulnerable consumers

    The CMA is undertaking work on consumer vulnerability.

    • Document type: Research and analysis
    • Organisation: Competition and Markets Authority
    • Updated:
  • Pricing algorithms research, collusion and personalised pricing

    Economic research on use of pricing algorithms and potential competition concerns, including collusion and personalised pricing.

    • Document type: Research and analysis
    • Organisation: Competition and Markets Authority
    • Updated:
  • London basin chalk aquifer annual status report

    The Environment Agency reports each year on groundwater levels in the chalk aquifer beneath London.

    • Document type: Research and analysis
    • Organisation: Environment Agency
    • Updated:
  • Ordnance Survey 5G planning and mmWave environment reports

    In two reports for DCMS, Ordnance Survey and their partners explore geospatial considerations when planning for 5G and the effects of the environment on millimetric radio waves.

    • Document type: Research and analysis
    • Organisation: Department for Culture, Media and Sport and 2 others
    • Updated:
  • Published opinion on analytical tolerances for alcohol declarations

    Government Chemist has drafted an opinion in answer to a query raised by a public analyst on a disagreement about correct tolerances on declared alcohol content

    • Document type: Research and analysis
    • Organisation: Government Chemist
    • Updated:
  • Buying and selling homes: consumer experience study

    A study on the consumer experience of buying and selling homes in England and Wales.

    • Document type: Research and analysis
    • Organisation: Department for Business and Trade and 1 others
    • Updated:
  • Warm Home Discount Reconciliation Regulations: government response to consultation

    Response to a consultation on a change to the operator of the Warm Home Discount reconciliation mechanism.

    • Document type: Research and analysis
    • Organisation: Closed organisation: Department for Business, Energy & Industrial Strategy
    • Updated:
  • Working Group on Product Recalls and Safety report

    Report from the Working Group on Product Recalls and Safety.

    • Document type: Independent report
    • Organisation: Department for Business and Trade and 2 others
    • Updated:
  • Dynamic competition in online platforms

    Research on the nature of competition in online platforms (also known as ‘digital platforms’).

    • Document type: Research and analysis
    • Organisation: Department for Business and Trade and 1 others
    • Updated:
  • Audit exemption: impact on small companies

    Research report looking at the impact of exempting small companies from statutory audit.

    • Document type: Research and analysis
    • Organisation: Department for Business and Trade and 1 others
    • Updated:
  • Bills of Sale

    This is the Law Commission report on Bills of Sale

    • Document type: Research and analysis
    • Organisation: Law Commission
    • Updated:
  • Consumer prepayments on retailer insolvency

    This is the Law Commission report on consumer prepayments on retailer insolvency.

    • Document type: Research and analysis
    • Organisation: Law Commission
    • Updated:
  • Secondary ticketing websites: user survey

    Research looking at users experience of buying and selling tickets through online secondary ticketing facilities.

    • Document type: Research and analysis
    • Organisation: Department for Business and Trade and 2 others
    • Updated:
  • Consumer protection measures applying to ticket resale: Waterson review

    Independent review by Professor Michael Waterson of consumer protection measures in the online ticket resale market.

    • Document type: Independent report
    • Organisation: Department for Business and Trade and 2 others
    • Updated:
  • Switching suppliers and the trigger points: evidence review

    An independent piece of research on ‘trigger points’ for switching suppliers in regulated markets whether in banking, energy or telecoms.

    • Document type: Research and analysis
    • Organisation: Closed organisation: Department for Business, Innovation & Skills
    • Updated: