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Departments, agencies and public bodies
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Data, Freedom of Information releases and corporate reports
Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed.
Our investigation report into Ms U's complaint about the way the Department for Work and Pensions (DWP) handled her Employment and Support Allowance benefits payments.
The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age.
This report highlights repeated failings in the way X-rays and scans are reported on and followed up across NHS services.
The Ombudsman's investigation found HS2 Ltd failed to properly communicate with a complainant over the sale of their family home to make way for the trainline.
This report identifies failings in NHS Continuing Healthcare and makes recommendations for improvements.
This report explores the state of local complaints handling across the NHS and UK Government departments and highlights three areas that need to change.
A report on the Ombudsman’s investigations into the deaths of two vulnerable young men. We found significant failings in their mental health care and treatment.
This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement.
'Maintaining momentum' highlights failings in NHS mental health services in England, and the devastating toll this takes on patients and their families.
A report of our investigation into the care and treatment of Averil Hart. We found that Averil's tragic death from anorexia would have been avoided if the NHS had provided appropriate care.
This report highlights major failings in the way DVLA makes decisions on whether people with certain medical conditions are safe to drive.
The summaries provide examples of the kind of complaints we handle and we hope they will show that complaining can make a difference.
An investigation report into how the NHS failed to properly investigate the death of a three-year old child
How HS2 Ltd dealt with a group of six families, whose community faced break-up under plans for the new rail network.
This report contains of summaries of our investigations. The summaries provide examples of the kind of complaints we handle.
A report by the Health Service Ombudsman on an investigation into West Hertfordshire Hospitals NHS Trust
A report by the Parliamentary Ombudsman on an investigation into a complaint about the Electoral Commission by Mr P.
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