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Tells HM Passport Office staff how to reimburse a customer if we have made an error and caused them out of pocket expenses.
This document contains information about Cuba to help HM Passport Office staff process passport applications.
This document contains information about Cyprus to help HM Passport Office staff process passport applications.
This document contains information about Czechia to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to interpret the term ‘the customer’ when reading internal guidance on processing passport applications and our goods and services.
Tells HM Passport Office staff how customers apply for a passport online using Digital Customer Services.
The digitisation project aims to scan and digitise civil registration records for England and Wales.
Template and advice for disclosure of death registration applicants.
This document tells HM Passport Office staff how to deal with passport applications for customers born on or after 1 July 2021 under the EU Settlement Scheme.
Tells HM Passport Office staff about handling Freedom of Information requests.
Tells HM Passport Office staff about customers who ask for a change of gender on their passport.
Tells HM Passport Office staff about our names policy.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
Tells HM Passport Office staff how to decide if an application is a United Kingdom or overseas application.
This document contains information about Hungary to help HM Passport Office staff process passport applications.
This document contains information about Iceland to help HM Passport Office staff process passport applications.
Comparisons on passport fees around the world, including price and validity for both adult and child passports.
This document contains information about Italy to help HM Passport Office staff process passport applications.
This document contains information about Jamaica to help HM Passport Office staff process passport applications.
This document contains information about Liberia which will assist HM Passport Office staff process passport applications.
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