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A report to help understand customers’ experience with Property Services.
This report details the findings from the 2019 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This note is part of the statutory guidance under s215 of the HRA 2008 (from 1 April 2024)
Guidance on how UK Visas and Immigration processes information supplied as part of customer research surveys.
Guidance for job applicants who have been invited to complete the Customer Service Skills Test.
Research into customers’ experience of Charity Commission services.
Qualitative research to explore how HMRC customers form opinions of their experience with us, to help inform the future HMRC Customer Survey.
Research into large businesses' customer experience of HMRC.
Research into large businesses' experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.
The first wave of an annual survey exploring mid-size businesses' experiences of dealing with HMRC and their wider perceptions of tax administration and policy.
This report details the findings from the 2017 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
Measuring Council Tax and non-domestic rating customer perceptions.
Findings from the first Tell Us Once customer service survey.
Aggregated results from the quarterly survey waves in the 2013 to 2014 financial year for each customer group with, where appropriate, comparisons with previous years.
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