Research and analysis

Valuation Office Agency customer tracking survey technical report

Measuring Council Tax and non-domestic rating customer perceptions.

Document

Valuation Office Agency customer tracking survey

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Details

The customer tracking survey measures Council Tax and non-domestic rating customer perceptions of the appeals process, their views of their communication with the Valuation Office Agency (VOA) and if applicable their Agent, and their views on what improvements could be made to VOA processes.

Published 17 December 2014