If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
The customer tracking survey measures Council Tax and non-domestic rating customer perceptions of the appeals process, their views of their communication with the Valuation Office Agency (VOA) and if applicable their Agent, and their views on what improvements could be made to VOA processes.