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Register to vote Register by 18 June to vote in the General Election on 4 July.
Customer declaration of specific uses of the scheduled category 1 or 2 substances (multiple transactions).
Find out if you need to pay VAT when you sell goods to customers in the UK using an online marketplace.
An HMRC-sponsored forum, the Disabled Customers Consultation Group (DCCG) was set up in January 2008 to help HM Revenue and Customs (HMRC) to understand the needs of disabled customers and to improve the services provided.
This page brings together departmental annual status reports on customer service telephone lines.
Research to understand the support needs and experiences of customers who use these organisations for support with their tax affairs.
Research which explored business customers’ use of the Business Tax Account.
DBS' Associate Director for Innovation discusses the role of AI and automation to support our customer service colleagues and enhance customers' experiences.
Tells HM Passport Office staff how guidance changes for customers when they move across an age boundary while we are processing their application.
This research aimed to identify the communication and information needs of customers approaching retirement.
How we can work together to deliver an effective, efficient and consistent service.
This report details the findings from the 2021 Mid-sized business customer survey to explore attitudes and perceptions of HMRC and tax policy.
This page sets out how we can work together to deliver an effective, efficient and consistent service.
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Immigration staff guidance on sponsorship customer service standards.
Guide for suppliers on a Crown Commercial Service (CCS) commercial agreement, who supply common goods and services to the public sector.
Research exploring individuals’ experiences of having and making a complaint, dispute or mandatory reconsideration.
For the first time, over 1.2 million ‘eligible’ non-household customers in England can choose their water supplier (from 3 April 2017).
Don’t include personal or financial information like your National Insurance number or credit card details.
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