We use some essential cookies to make this website work.
We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.
We also use cookies set by other sites to help us deliver content from their services.
You have accepted additional cookies. You can change your cookie settings at any time.
You have rejected additional cookies. You can change your cookie settings at any time.
Departments, agencies and public bodies
News stories, speeches, letters and notices
Detailed guidance, regulations and rules
Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
Register to vote Register by 18 June to vote in the General Election on 4 July.
Research into the experience of HMRC's Help to Save customers.
Customer service standards for settlement applications for the UK.
Customer service standards for visit and transit visa applications if you're applying from inside or outside the UK.
How we support HM Revenue and Customs, the Valuation Office Agency and the Home Office to learn from complaints and work with them to improve their service.
The Customer experience score is a composite measure derived from four dimensions of customer experience.
Bank scores reveal what’s out there for customers and holds providers to account during time of financial pressure
Doorstep selling, regulations, written notice of the right to cancel, exemptions, penalties
Customer service standards for family visa applications if you're applying from inside or outside the UK.
Customer service standards for Student and Child Student visa applications if you're applying from inside or outside the UK.
How we will approach consumer regulation from 1 April 2024.
OTS publishes an update on the Single Customer Account.
The Insolvency Service commissions an annual survey of its customers to measure and track levels of satisfaction with the service that the Agency provides.
Good practice in the design and presentation of customer survey evidence in merger cases.
Find out if you're an employment intermediary and what you need to do to make sure your worker's tax and National Insurance is paid correctly.
Information for consumers and businesses on their rights and responsibilities under consumer law.
Don’t include personal or financial information like your National Insurance number or credit card details.
To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab).