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Departments, agencies and public bodies
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Reports, analysis and official statistics
Consultations and strategy
Data, Freedom of Information releases and corporate reports
How online marketplaces will deal with VAT for goods from overseas that are sold to customers in the UK.
This page brings together departmental annual status reports on customer service telephone lines.
What our customers can expect from us and what we need our customers to do.
Guidance for CCS customers on the changes to CCS commercial agreements and the actions customers need to take on call-off contracts to comply with General Data Protection Regulation
Guidance about the premium customer service for employers, explaining the benefits, costs, eligibility and how to apply.
This working paper explains how customer experience is measured using information from the HMRC Customer Survey
Steps to help grow your business - finding finance, mentors, increasing sales and developing products and services
How we provide additional support to our customers and our future plans, considering new technology and modernisation of our services.
Summary of the feedback received from users of the road traffic statistics.
SLC Customer Panel focused on customer expectations for the first session of the new year.
OTS publishes an update on the Single Customer Account.
A collection of documents reporting on our work in 2020 to 2021 and setting out our plan for 2021 to 2022.
Understand the approach HMRC uses to work with large business customers.
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