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Tells HM Passport Office staff about compensating a customer or claiming compensation when something goes wrong.
Tells HM Passport Office staff how to handle applications and queries from prisoners (detainees), including ex-prisoners or those out on licence, in the UK or overseas.
Tells HM Passport Office staff about the Royal Prerogative in relation to passport applications.
Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour.
Tells HM Passport Office staff about our names policy.
Tells HM Passport Office staff about the process for issuing restricted validity passports.
Tells HM Passport Office staff about people who hold dual nationality.
This document tells HM Passport Office staff how to deal with applications completed and consented to by third parties.
This document contains information about Hungary to help HM Passport Office staff process passport applications.
This document contains information about China to help HM Passport Office staff process passport applications.
This document contains information about Hong Kong to help HM Passport Office staff process passport applications.
This document contains information about Macao to help HM Passport Office staff process passport applications.
This document contains information about the Netherlands to help HM Passport Office staff process passport applications.
This document contains useful information about Oman which will assist HM Passport Office staff process passport applications.
This document contains useful information about Taiwan which will assist His Majesty’s Passport Office staff process passport applications.
Tells HM Passport Office staff how to handle passport applications made using the Check & Send service.
This document contains information about Ireland to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff how to use a balance of probabilities when dealing with passport applications.
This document contains information about the Cook Islands to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff what to do if we need parental consent for a minor’s application and identify a safeguarding issue.
Don’t include personal or financial information like your National Insurance number or credit card details.
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