You can report a serious safety defect with your vehicle or one of its related parts to the Vehicle and Operator Services Agency (VOSA).
Complete the ‘vehicle safety defect reporting form’ and send this to VOSA (contact details are on the form). They will pass any relevant information on to the manufacturer for them to investigate further.
Before reporting a safety defect
Before reporting a safety defect you should make sure the problem with your vehicle is a ‘serious safety defect’.
VOSA defines this as a ‘feature of design or construction liable to cause a significant risk of personal injury or death’.
Things that aren’t serious safety defects include:
- defects that can be identified during routine maintenance and servicing
- defects that give prior warning from warning lights, marked changes in handling and unusual noises
For more information about safety defects, read VOSA’s ‘Consumers’ guide to vehicle safety defects’.
If a fault is discovered in a vehicle make or model after manufacturing it might be recalled.
For more information about safety recalls, read VOSA’s ‘Consumers’ guide to vehicle safety recalls’.