Claim a power of attorney refund

You can get part of your application fee back if you applied to register a power of attorney from 1 April 2013 to 31 March 2017.

This applies to lasting powers of attorney (LPA) and enduring powers of attorney (EPA).

You must claim your refund by 1 February 2021.

You can only claim a refund if you made the power of attorney in England or Wales.

Who can claim a refund

You can make a claim if you’re:

  • the ‘donor’ - the person who made the power of attorney
  • an ‘attorney’ - appointed by the donor in an LPA or EPA to make decisions on their behalf

If you were appointed as a replacement attorney, you can only claim when you’ve been formally appointed as an attorney and are now able to make decisions on the donor’s behalf.

The refund must be paid to the donor.

You only need to make one claim per donor, even if you made more than one power of attorney.

How much you’ll get

How much you get depends on when you paid the fees. You’ll also get 0.5% interest.

You can still claim a refund even if you don’t know when you paid the fees.

When you paid the fee Refund for each power of attorney
April to September 2013 £54
October 2013 to March 2014 £34
April 2014 to March 2015 £37
April 2015 to March 2016 £38
April 2016 to March 2017 £45

You’ll get half the refund if you paid a reduced fee (‘remission’).

How to claim

It takes about 10 minutes to claim online.

Before you claim you’ll need:

  • the donor’s UK bank account number and sort code
  • a copy of the LPA (if you have it)

If you need help or more information to claim online then you can call the Refunds Helpline.

Claim a refund online

Claim by phone

You must claim by phone if:

  • the donor doesn’t have a UK bank account
  • you’re a court-appointed deputy for someone who previously had a registered LPA or EPA
  • you have a trust organisation as the attorney

Contact the Refunds Helpline.

Refunds Helpline
Email: poarefunds@justice.gov.uk
Telephone: 0300 456 0300 (choose option 6)
Textphone: 0115 934 2778
Monday, Tuesday, Thursday, Friday 9am to 5pm
Wednesday 10am to 5pm
Find out about call charges

After you’ve claimed

It takes up to 12 weeks for your claim to be processed.

If your claim is approved, the refund will be paid to the donor’s bank account.

You can appeal a decision if your claim is rejected - contact the Refunds Helpline.

If the donor has died

Only the executor of the will or administrator of the estate can claim a refund.

Before making a claim, you need to send the power of attorney (POA) Refunds Team photocopies of both the:

  • death certificate
  • will or the grant of representation (for example, a grant of probate or letters of administration)

You should also include:

  • your name
  • contact number
  • email address
  • your address
  • the donor’s name and case reference number (if known)

You can email the documents to poarefunds@justice.gov.uk, or send them by post:

POA Refunds Team
7th Floor, Office of the Public Guardian
PO Box 16185
Birmingham
B2 2WH

When the POA Refunds Team have received your documents, they will phone you to complete your refund.