You may have to go to court if the other person or business denies owing the money, and they defend the case.
If your case is a small claim - under £10,000 - it may be dealt with using written evidence, without a hearing.
If there is a hearing, you can:
- represent yourself
- pay for a barrister or solicitor to represent you
- ask someone to speak on your behalf, like your partner or an advice worker - you must get the court’s permission
Small claims hearings can be held in the judge’s room or a court-room at a county court.
Cases worth more than £10,000
There may be a more formal hearing if you’re claiming for more than £10,000 and you should get legal advice.
After the hearing
The court will send you a letter giving you its decision and any actions you need to take.
You may be able to appeal the decision - you can ask the Citizen’s Advice Bureau for advice on appealing.