You may have to go to court if the other person or business denies owing the money, and they defend the case.
If your case is a small claim - under £10,000 - it may be dealt with using written evidence, without a hearing.
If there is a hearing, you can:
- represent yourself
- pay for a solicitor to represent you
- ask someone to speak on your behalf, like your partner or an advice worker - you must get the court’s permission
Small claims hearings can be held in the judge’s room or a court-room at a county court.
Cases worth more than £10,000
There may be a more formal hearing if you’re claiming for more than £10,000 and you should get legal advice.
After the hearing
The court will send you a letter giving you its decision.
If you disagree with the decision, you have 21 days from the date of the decision to appeal. The letter will explain how to do this.