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HMRC internal manual

Tax Credits Manual

HM Revenue & Customs
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Renewals - work lists (Unprocessed): Unprocessed S17 work list - Complex only

Version 1.0

Changes to previous version - amended guidance. Replaces ‘Unprocessed S17 Work List: Appeal or Complex Only (AG)’. ‘Appeal only’ guidance separated to TCM0272100.


Before you follow this guidance, make sure

  • you follow the guidance in TCM0138020
  • you’ve the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting ‘R’ on the B&C A-Z index, selecting ‘Roles and Access Process’, selecting ‘Roles & Access Catalogue’ from the Related links menu
  • you’re in the correct MU. Use TCM0322460 for the correct MU number.


Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.

Step 1

Follow the guidance in TCM0262120 

  • take no further action.