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HMRC internal manual

Shared Workspace Business Manual

Help and Support for Customer Members: Hours of Support


Help and support for Customer Members SW08110 is normally available as follows:

Accessing the Service, Availability and Registration & Enrolment

The HMRC Online Services Helpdesk is open

Monday to Friday from 08:00 to 20:00

Saturday from 08:00 to 16:00.

Closed on Sundays, Christmas Day, Boxing Day and New Years Day.

Telephone 0300 200 3600
Text Phone 0300 200 3603
Outside UK +44 161 930 8445


The helpdesk will carry out a security check in line with SW08150. You will need your “known facts”.


Using the Service

There is Product Help, Context Sensitive Help, Online Learning, SW Business Manual, and the HMRC Internet site which are all normally available 24 hours a day, 365 days a year, except for agreed planned downtime SW08170.

Customer Nominated Contacts will provide help and support in accordance with their organisation’s needs.