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HMRC internal manual

Shared Workspace Business Manual

Help and Support for Customer Members: Verifying Member Details

The HMRC Online Services Helpdesk will verify the identity of a Customer Member by asking for their

  • Shared Workspace User ID


  • Shared Workspace Activation Token

Customer Members will have received both of these pieces of information, generally called ‘Known Facts’ by letter when they became a member of Shared Workspace SW05240.


If a Customer Member is unable to provide these details the Online Services Helpdesk will only be able to offer general advice.

The Customer Nominated Contact (CNC) for your organisation may have further advice.