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HMRC internal manual

Shared Workspace Business Manual

Help and Support for Customer Members: Fault Resolution Times

If you have a fault with Shared Workspace, the Online Services Help Desk (OSH) willtake the details and pass this on to a specialist team to investigate. They will also takeyour contact details and provide you with an update once they are in a position to do so.

We are unable to publish a specific timescale for the resolution of OSH problems, as thesewill vary from case to case.