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HMRC internal manual

Shared Workspace Business Manual

HM Revenue & Customs
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Registration and Enrolment: HMRC Member

HMRC staff must have a valid business need to be eligible for Shared Workspace.

Staff members must intend to use the service. Access must not be given on a provisional basis.

Before applying for the service the HMRC member of staff must complete the basic HMRC Member Online Learning package SW02230.

If appointed the role of HMRC Business Authorising Officer they must also complete the ‘HMRC Business Authorising Officer Online Learning’ package SW02220.

Applying for the service

Line managers allocate Shared Workspace to their HMRC Members via Service Request System, User Management/Add/Remove Services. The Shared Workspace icon will appear on the staff members Home Workstation in My Services/Corporate/Tools within 5 working days.

Once the service is available, the new HMRC Member needs to make a request to be added to the Room(s) where they have a business need SW05410. Once their request has been approved by the BAO the HMRC Member will be sent a Room Invitation SW05420 to confirm they can access the Room.