SW04460 - HMRC Live Service Support Team: Review Request to Update Organisation Details
When an HMRC Business Authorising Officer (BAO) makes a request to update an organisation’s details a request is sent to the Live Service Support Team Activity Inbox SW04420 for approval.
The Live Service Support Team will review all requests to update an organisation. It is essential that checks are made of each request to avoid compromising the integrity of Shared Workspace.
Only a member Live Service Support Team can approve a request to update an organisation’s details. If there are any doubts they must reject the request.
Checks
The Live Service Support Team must visually check each entry and consider
- Requestor
By selecting the envelope icon alongside the ‘requestor’ name, check that their email address is in line with the Business Unit for which they are making a request. If any doubts, the request must not be approved.
- The Updated Organisation Details
Identify what updates are requested and search existing organisations on Shared Workspace to confirm the requested update to the organisation does not conflict with another organisation.
- Data Integrity
Check the update is appropriate, that is it appears sensible and does not contain any obvious typing errors.
Approving a request
Where a request is approved the service will
- update the details for the organisation
- send confirmation to the BAO making the request to notify them of the approval
- if the organisation is being made inactive, send notification to all BAO’s of all Rooms that the organisation is linked to.
Rejecting a request
Where a request cannot be approved the Live Service Support Team must reject the request and make an appropriate note of their reason in the required field when prompted.
The service will send a notification to the BAO who made the request notifying them of the rejection and the reason.