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HMRC internal manual

Shared Workspace Business Manual

HMRC Global Community Administrator: Review a Request to add a New Organisation

When an HMRC Business Authorising Officer (BAO) makes a request to add a new organisation, it is sent to the Global Community Administrator Activity (GSC) Inbox SW04420.

The GSC will review all requests for new organisations to be added to the service. Only the GSC can approve a request for a new organisation.

It is essential that the GSC reviewing the request makes the following checks:


  1. Requestor

By selecting the envelope icon alongside the ‘Requestor’ name, check that their email address is in line with the Business Unit for which they are requesting to add a new organisation.

  1. Request a Room

View the Room via the ‘Request a room’ link, to ensure that the organisation is appropriate for the Room.

  1. Room Purpose SW06110

Clarify that the purpose identifies collaboration with the requested organisation.

  1. Other Organisations in the Room

Confirm that the requested organisation is not already in the Room under a different name.

  1. The New Organisation Details

Search existing organisations on Shared Workspace to confirm that the requested organisation does not already exist.

If there are doubts regarding any of the checks, the GSC must reject the request.


Approving a request

Where a request is approved, the service will:

  • Create the organisation requested.
  • Send an email to the BAO to notify them of the approval.

Rejecting a request

Where a request cannot be approved, the GCA will reject the request and make an appropriate note of the reason in the required field when prompted.

The service then sends an email to the BAO, confirming the rejection.