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HMRC internal manual

Repayment Claims Manual

Management and security: Open Claims List

The Open Claims List will be produced as Early Morning Output

on the District printer. It will be printed monthly two weeks before the form 384.

The cases listed are ones which are uncleared and will be more than 12 weeks old by the date of the next monthly 384.

You must review the list with the files and take the following action.

Where a case is working correctly or the claimant has not had time to reply leave the entry open but enter your initials alongside the entry on the list to show you have reviewed the case.

Where the claimant has had time to reply but has not done so what you should do depends upon the amount of money involved.

| AMOUNT | ACTION REQUIRED | || | £100 or less | Note the claim form: ‘Claim not proceeded with’.
Enter NP, your initials and the date on the blank line below the entry on the list.
Instruct the allocation officer to clear the computer entry ‘not pursued’ (RM5092). | | More than £100 Pass the case to an Inspector. | Pass the case to an Inspector. |

If the claimant later renews the claim reconsider the whole position before processing the claim.